Choosing the Best Commercial Phone System for Your Business

When it comes to the everyday running of your business, no matter what industry you’re in, keeping connected is a must.

Whether you regularly make calls to clients or simply need your colleagues to stay up to date with one another, investing in a high-quality commercial phone system can bring your company to the next level, streamlining communication and helping all aspects of your business to grow. When it comes to your commercial phone system, choosing a setup that suits your individual needs is a must, but with so many phone systems on the market, it can be hard to know what exactly your company needs. Here at 2Tel Communications, we’re experts in all things commercial phone systems and can bring you through what to consider before taking the plunge and investing in a new commercial phone system for your company.

Types of Commercial Phone Systems

The first thing to know before shopping around for a commercial phone system that suits your company is to understand the different types of commercial phone systems. Nowadays, there are a number of commercial phone systems available, each with their own merits. Here at 2Tel Communications, we offer an extensive range of commercial phone types including SIP Trunking phone systems, cloud-based phone systems, traditional phone line systems, and more. While traditional phone systems work by using wires and cables, SIP trunking and cloud-based systems use the internet to carry calls. While all of these phone set-ups can be beneficial, knowing what type of system will suit your company in relation to data tracking, call volume, and flexibility is a must before purchasing your new system.

What is Your Company’s Call Volume?

Perhaps one of the most important things to consider before purchasing a company phone system is to understand the call volume that your company experiences. Companies with higher call volumes, such as contact centres, B2C offices, and reception desks, will require a higher power commercial phone setup than companies in industries that don’t rely on phone-based business as much; such as small shops. Understanding the call volume of your company is the first step to take when shopping for a commercial phone system, as you can ask questions targeted toward this such as how many calls the system can host at one time, the type of data tracking available, and more. If you run a company that relies on calls to do most of your business, investing in a cloud-based or SIP trunking phone system is a great way of ensuring clear, high-quality calls across your company.

What Kind of Data Do You Need?

After call volume capability, a vital aspect to consider before purchasing a commercial telephone system is what kind of data you require. From call recordings to incoming call data, many businesses rely on phone data and analytics to give an idea of how the company is performing and scaling in the future. When it comes to data and analytics, SIP Trunking is the perfect solution. Unlike traditional network phones, SIP trunking systems work over the internet and use VoIP phones. As well as being cheaper than traditional phone sytems, commercial cloud-based phone systems offer incredible data including call volume, call recordings, time on call data, and more. This information is easily accessible and analysable to streamline your company’s operations and growth strategies.

Do You Need Remote Access?

Now more than ever we as a society understand the importance of being able to work from anywhere in the world. As more companies veer toward working from home, ensuring your commercial phone system allows for this is a must to keep your colleagues, clients, and company connected. Here at 2Tel Communications, we offer a range of remote phone solutions suitable for companies in all industries. From cloud-based phone systems to VoIP phones that work over the internet similarly, companies can now connect from anywhere in the world with ease. By investing in a high-quality cloud-based system, you can ensure crisp, clear calls that can be accessed from anywhere in the world and won’t compromise the overall service of your company.
Still unsure of the best type of commercial telephone system to invest in for your company? Get in touch with the 2Tel Communications team for a free consultation today.