Questions to Ask Before Installing a Commercial Telephone System

If the past few years have taught us anything, it’s the importance of staying connected, even over large distances.

As a business, one of the best ways to keep colleagues and clients connected with one another is by investing in a high-functioning, efficient, and easy-to-use commercial phone system.
While we encourage all businesses large and small to find a telephone system that suits them, there are a few important questions that you should always ask before making the dive and purchasing a commercial phone system for your business. Here, we will run through the top five questions you should ask before buying a new phone system for your business.

Do I Need New Phones or a New Data Cabling System?

When it comes to installing a commercial phone system in your business, each company will have different requirements. One of the most important things to understand is whether you simply require new phones and/or software or need an entire telephone system (including headsets, hardware, cables, and wiring) installed from scratch. If you have an existing telephone system that is modern, you may only require new software or handsets, whereas companies without a current phone system could require full data cabling services. Knowing where you stand before installation will give you an idea of the potential disruption to your business and also additional costs incurred so that you can prepare beforehand.

How is My Commercial Phone System Hosted?

Another extremely important question to ask your commercial communications provider is how your commercial phone system will be hosted. Nowadays, there are countless options available when it comes to hosting, including traditional data cabling as well as cloud-based phone systems, VoIP telephone systems, and PBX systems. Knowing how your system will be hosted will give a great indication of how scalable the system is and will also give an indication of the overall functionality of the system that you opt for.

What Data Does My Commercial Phone System Offer?

As aforementioned, every company has different requirements depending on industry, size, communication requirements, and more. Because of this, it’s important to understand exactly what your commercial phone system offers. Nowadays, commercial communication systems are very advanced and can record everything from call time and frequency to voicemails, pre-recorded messages, fielding messages, and more. Before purchasing a commercial phone system, ensure that you know exactly what your company needs and speak with your provider to ensure all these requirements are met. The best way to ensure this is to opt for a bespoke phone system such as one from 2Tel Communications, who tailor-make phone systems to match your company’s unique requirements.

Is This Commercial Phone System Scaleable?

One of the best ways to prepare for company growth is to ensure that your commercial telephone set-up is fully scaleable without any massive disruptions. If your company is aiming for significant future growth, choosing a cloud-based or VoIP hosted phone system makes more sense than a traditional cabled network system. By opting for an online phone system, you can ensure that growth is achievable without any major changes to your communications system or major costs incurred.

What Support Is Available for My New Telephone System?

Finally, one of the most important questions to ask, albeit one that’s often forgotten about, is how much support is available to your company after installing a new phone system. Like all new technology, installing a commercial telephone system in your business can be stressful and requires support and training after installation. When choosing a communications company, make sure they offer additional support when needed to protect you and your colleagues in the event of technical difficulties. Here at 2Tel Communications, we pride ourselves on our high levels of customer support, helping our clients to navigate their new commercial communication system with ease and use them to help their company grow and progress.

If you need help choosing a new commercial phone system for your company or are based anywhere in Cork and the surrounding areas and need advice, get in touch with the 2Tel Communications team today.